Contact Us
For Chocolate Tasting Club enquiries please click here
Below you will find a list of frequently asked questions. Please click on the question to view the answer. If your enquiry is not answered by any of the questions listed please contact us using the form below.
Technical
Why am I unable to log in?
Why does your web site keep asking me to log in?
Why won’t the web site let me register?
What do I do if I’ve forgotten my password?
What do I do if I’ve changed my e-mail address?
How do I change the details of my online account?
I’ve encountered an error on your website, what should I do?
Placing your order
I’m finding it difficult to order, can you guide me through step-by-step?
How do I send my order to another address?
How is the delivery charge calculated?
How do I get my 5% club discount on the Hotel Chocolat website?
Can I amend my order after it has been placed? Can I send your chocolates to a BFPO address?
Delivery
Do you offer next day delivery?
Can I have my order delivered at a specific time or on a particular date?
Why is my order being sent in multiple deliveries?
Products
I can't find a product on your website, have you stopped producing it?
How should I store your products?
Please note: Orders are despatched very quickly after being placed so we may be unable to make any changes by the time your email reaches us. For order amendments we recommend calling 08444 93 23 23 during our opening hours (listed below).
For corporate and business enquiries please call 08444 93 10 10
Below you will find a list of frequently asked questions. Please click on the question to view the answer. If your enquiry is not answered by any of the questions listed please contact us using the form below.
Technical
Why am I unable to log in?
Why does your web site keep asking me to log in?
Why won’t the web site let me register?
What do I do if I’ve forgotten my password?
What do I do if I’ve changed my e-mail address?
How do I change the details of my online account?
I’ve encountered an error on your website, what should I do?
Placing your order
I’m finding it difficult to order, can you guide me through step-by-step?
How do I send my order to another address?
How is the delivery charge calculated?
How do I get my 5% club discount on the Hotel Chocolat website?
Can I amend my order after it has been placed? Can I send your chocolates to a BFPO address?
Delivery
Do you offer next day delivery?
Can I have my order delivered at a specific time or on a particular date?
Why is my order being sent in multiple deliveries?
Products
I can't find a product on your website, have you stopped producing it?
How should I store your products?
Please note: Orders are despatched very quickly after being placed so we may be unable to make any changes by the time your email reaches us. For order amendments we recommend calling 08444 93 23 23 during our opening hours (listed below).
Please send us your enquiries by completing the form below.
| Postal Address: | Hotel Chocolat Ltd Mint House Royston Hertfordshire SG8 5HL |
| Telephone: | 08444 93 23 23 Monday - Friday 8.30 - 19.00, Saturday 9.00 - 14.00 |
| Fax: | 08444 93 75 90 |
For corporate and business enquiries please call 08444 93 10 10
