Hotel Chocolat guarantees customer satisfaction

We’re not in the business of creating beautifully crafted excuses. We prefer to stick to what we’re good at – delivering superb chocolate. So if you’ve sent chocolates, or received a gift, with which you aren’t entirely happy, then we need to hear about it. If you’re not 100% happy with our products, we guarantee to immediately put it right – refunding or replacing as appropriate.

And if you include your postcode and order number, then we can put it right all the quicker!

Please email our Customer Experience Team.

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