Salary Range: Dependant on experience
Based: Royston, Herts.
Hours: Full time temporary shift position including Saturday working
Objectives Make sure that with every customer contact I deliver a Hotel Chocolat experience which creates 'loyalty beyond reason'
Understand and deliver on my team's sales and cost targets
Take responsibility for improving the way my team works within the business
Responsibilities Answer incoming telephone calls providing a "one stop resolution" for callers
Respond to correspondence by email and letter
Carry out data entry, systems-related and administrative tasks
Take responsibility and ownership for any issues which need to be addressed beyond the immediate task
Understand the service response levels that we aim to provide, and help make sure we meet them
Keep myself fully informed about and proactively promote current campaigns and products
Understand the business's aims, values and activities; ensure that these are reflected in all aspects of the way I do my job
Understand and adhere to the procedures which support the way I work; ensure that I regularly review them to ensure that they reflect the best way to do the job
Recognise that I am part of my immediate team and the wider HC team, and aim to collaborate in all aspects of my work
Competences Outstanding ability to relate to other people and engage with them appropriately
Strong service ethic; desire to exceed expectations of others
Excellent written and spoken English
PC skills - Office, Word and Excel an advantage
Familiarity with the internet
Ability to understand, follow and challenge procedures
Positive and enthusiastic attitude; willing to go the extra mile; able to embody the principles of the 'Hotel Chocolat person'
Passionate about chocolate
To apply for this post please send a CV and covering letter to -
xmascv@hotelchocolat.co.uk Go back to Careers homepage...
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