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Contact Hotel Chocolat
Please read the questions below to see if your enquiry can be answered. If your enquiry is not listed, please contact us using the form below.
Technical
Why am I unable to log in?
Why does your web site keep asking me to log in?
Why won’t the web site let me register?
What do I do if I’ve forgotten my password?
What do I do if I’ve changed my e-mail address?
How do I change the details of my online account?
I’ve encountered an error on your website, what should I do?
Placing your order
I’m finding it difficult to order, can you guide me through step-by-step?
How do I send my order to another address?
How is the delivery charge calculated?
How do I get my 5% club discount on the Hotel Chocolat website?
Can I amend my order after it has been placed?
Can I send your chocolates to a BFPO address?
Delivery
Do you offer next day delivery?
Can I have my order delivered at a specific time or on a particular date?
Why is my order being sent in multiple deliveries?
Products
I can't find a product on your website, have you stopped producing it?
How should I store your products?
Please note: Orders are despatched very quickly after being placed so we may be unable to make any changes by the time your email reaches us. For order amendments we recommend calling 08444 93 23 23 during our open hours (listed below).
Technical
Why am I unable to log in?
Why does your web site keep asking me to log in?
Why won’t the web site let me register?
What do I do if I’ve forgotten my password?
What do I do if I’ve changed my e-mail address?
How do I change the details of my online account?
I’ve encountered an error on your website, what should I do?
Placing your order
I’m finding it difficult to order, can you guide me through step-by-step?
How do I send my order to another address?
How is the delivery charge calculated?
How do I get my 5% club discount on the Hotel Chocolat website?
Can I amend my order after it has been placed?
Can I send your chocolates to a BFPO address?
Delivery
Do you offer next day delivery?
Can I have my order delivered at a specific time or on a particular date?
Why is my order being sent in multiple deliveries?
Products
I can't find a product on your website, have you stopped producing it?
How should I store your products?
Please note: Orders are despatched very quickly after being placed so we may be unable to make any changes by the time your email reaches us. For order amendments we recommend calling 08444 93 23 23 during our open hours (listed below).
Please send us your enquiries by completing the form below.
For Chocolate Tasting Club enquiries, please click here
For Corporate enquiries regarding business gifts, please call 08444 93 10 10.
| Mail address: | Hotel Chocolat Ltd., Mint House, Royston, Hertfordshire, England, SG8 5HL |
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| Call Customer Services on: | 08444 93 23 23
Mon-Fri 8:30am to 7pm, Saturday 9am to 2pm or fax us on 08444 93 7590 |
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