Customer Services

Clear information about how long it will take to get there and how much extra it will cost.

Quick answers to the most frequently asked questions about our website and our products/service.

If you are moving house, have a new email address you can change these quickly online at My Account.

We are in business to make you happy and we succeed or fail by how well we do this. If you are not 100% happy with our products, we guarantee that we will immediately put it right for you - refunding or replacing as appropriate.

Find out about our range of corporate services such as Concierge, Bespoke and high spend discounts.

Telephone Customer Service - 08444 93 23 23
Customer Service open hours Mon-Fri 8:30am to 7pm, Sat 9am to 2pm GMT

Telephone Orders - 08444 93 13 13
Open 24-hours a day (orders only please)

Click on the links to see lists of our suitable products: Vegetarians, Vegans, Alcohol-free products and Gluten-free.

Diabetic chocolates?
These are a complete sham, and we have never offered these, and do not plan to do so. We support the policy of Diabetes UK in condemning them. Read explanation.

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Over 14 years ago, founders Angus Thirlwell and Peter Harris had one goal in mind – to make a better type of chocolate available to UK consumers bored by the mediocrity of that available in supermarkets and on the high street.